Month: April 2019

Anjana Pasricha contributed to this report.

ISLAMABAD – Facebook has removed hundreds of accounts and pages linked to Indian political parties or the Pakistani military for what the company described as “coordinated inauthentic behavior or spam.” The Facebook or Instagram accounts, pages or groups were detected through internal investigations into account activity in the region before upcoming elections in India.

“These Pages and accounts were engaging in behaviors that expressly violate our policies. This included using fake accounts or multiple accounts with the same names; impersonating someone else; posting links to malware; and posting massive amounts of content across a network of Groups and Pages in order to drive traffic to websites they are affiliated with in order to make money,” Facebook’s head of cybersecurity policy, Nathaniel Gleicher, said in a statement.

The social media giant has become much more conscious of user activity after a scandal in which data mining firm Cambridge Analytica used information from tens of millions of Facebook users to manipulate political campaigns in multiple countries, including the United States.

Indian political parties are relying heavily on social media to push forward their agenda in a tough general election that begins April 11, and the issue of fake news remains a major concern.

​Facebook says 687 pages and accounts that were detected and suspended by its automated system were linked to India’s main opposition party, the Indian National Congress, or INC. The Facebook statement also said the company removed 15 pages, groups and accounts tied to officials associated with Indian IT firm Silver Touch. The information technology firm is linked to the ruling Bharatiya Janata Party. One Silver Touch Facebook page was followed by 2.6 million accounts, compared to 206,000 followers of the INC-linked pages.

The INC tweeted that no official pages run by the party had been taken down. “Additionally, all pages run by our verified volunteers are also unaffected,” it said.

A party official who did not want to be named told VOA that Facebook has not shared further information with the party about the pages in question or provided a list of them.

Pratik Sinha, who runs fact-checking website AltNews.in, said Facebook’s announcement gives a “lopsided” view that only the opposition INC has been engaged in pushing spam. Sinha pointed out that Silver Touch, whose accounts were taken down, had spent much more on advertising on the social media platform compared to the pages created by the INC’s IT cell.

Pakistan’s military

In neighboring Pakistan, 103 pages or accounts linked to the media cell of that country’s military have been removed.

“Although the people behind this activity attempted to conceal their identities, our investigation found that it was linked to employees of the ISPR (Inter-Services Public Relations) of the Pakistani military,” the Facebook statement said.

These individuals, according to the statement, were operating “military fan Pages; general Pakistani interest Pages; Kashmir community Pages; and hobby and news Pages” with posts on politics and the military.

The ISPR declined to comment for this story.

Journalists or rights activists in Pakistan often complain of online trolling or harassment from fake accounts.

Journalist Gharidah Farooqi said she regularly faces threats and harassment online from accounts that appear to be military fan pages. She has complained to the military’s media wing, but been told the institution has nothing to do with the issue.

Another journalist, Asma Shirazi, told VOA she has faced an “organized and institutionalized” campaign against her online for her coverage of opposition leaders, particularly ousted Prime Minister Nawaz Sharif. Shirazi added that she has been accused of being “anti-Pakistan” and taking bribes from Sharif’s (Pakistan Muslim League) party.

Last week, several Facebook accounts posted pictures and personal details — such as home address and contact details — of rights activist Marvi Sirmed and incited people to kill her after falsely accusing her of acting against Islam and promoting a “free sex, incestuous society.”

Sirmed is a regular critic of the military, as well as the current administration of Prime Minister Imran Khan. Facebook has already taken down at least one account, but Sirmed said several others remain.  Sirmed says she has complained to local authorities and is awaiting a response.
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Facebook is lifting the lid on the algorithm that decides which posts appear in its news feed, as part of a drive to be more transparent and offer greater control to users.

The feature “Why am I seeing this post?”, being rolled out from Monday, offers some insight into the tens of thousands of inputs used by the social network to rank stories, photos and video in the news feed, the foundation of the platform.

“The basic thing that this tool does is let people see why they are seeing a particular post in their news feed, and it helps them access the actions they might want to take if they want to change that,” Facebook’s Head of News Feed John Hegeman told reporters on Monday.

After a series of privacy scandals, Facebook needs to regain users’ trust as it prepares to roll out a single messaging service combining Facebook messenger, WhatsApp and Instagram that could make it even more central to users’ communications.

The new news feed feature will show users the data that connect them to a particular type of post, Hegeman said, for example that they are friends with the poster and they’ve liked their posts more than others, they’ve frequently commented on that type of post before, or that the post is popular with users with the same interests.

It will detail some of the interactions that lead the algorithm to reach its conclusion, he said, although it will not show all of the thousands of inputs that influence the decision.

“We’ve tried to really focus on the signals that are most important and play the biggest role in what causes people to see a post or not,” Hegeman said.

“We don’t think this is going to solve everything on the theme of transparency but we think this is an important step.”

Facebook developed the new tool with research groups in New York, Denver, Paris and Berlin, he said, and as a result of feedback Facebook has made it easy for users to access tools to control what is in the news feed themselves.

Facebook is also updating its “Why Am I Seeing this Ad?” feature launched a few years ago with additional details, Hegeman said, such as explaining how ads work that target customers using email lists.

The company shifted its strategy for its centerpiece news feed in early 2018 when it decided to prioritize posts from family and friends and downgrade non-advertising content from publishers and brands.

 
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David Johnston stands over a table full of peculiar items confiscated at Dulles International Airport: a glittery clutch with brass knuckles as a clasp. A perfume bottle shaped like a grenade. A rusted circular saw blade. A pocket-sized pitchfork.

None of those is quite right. Then Johnston sees it: a guitar shaped like a semi-automatic rifle. Bingo. It will do nicely for the Transportation Security Administration’s social media accounts.

Johnston, TSA’s social media director, is following in the footsteps of Curtis “Bob” Burns, who created unlikely internet buzz for the not-always-beloved agency by showcasing the weirdest stuff travelers pack in their carry-ons. He died suddenly in October at age 48.

Burns’ work created a model for other federal agencies. The quirky photos combined with a hefty dose of dad humor helped lure in more than a million followers on Facebook, Twitter and Instagram, who would then see important messages about the do’s and don’ts of airline travel.

“How are we going to replace Bob? The reality is we can’t,” said Johnston. “We had a unique situation with him, but we can still be entertaining and help people as we find our way forward without him.”

On the blog, Burns shared a weekly count of firearms that TSA officers found at checkpoints nationwide. He did a summary of knives and all matter of other bizarre and sometimes scary items that travelers had stuffed into their bags, pockets, purses or briefcases.

In one Instagram post, someone tried to bring on a glove with razors for fingers and Burns (naturally) made a “Nightmare on Elm Street” joke.

“It’s safe to sleep on Elm Street again. Freddy lost his glove at the Hartsfield-Jackson Atlanta International Airport (ATL).”

The agency’s Instagram account won three Webby awards last year, including the People’s Voice Award for weird social content marketing. In his acceptance speech, Burns eyed the award, shook it and declared: “This Webby is carry-on approved!”

Johnston, who worked with Burns for about three years, and has been in government jobs for nearly a decade, has tried to keep it up all on his own, but it’s been tough.

Johnston sent out a Valentine’s Day post that showed off a throwing star, ax and double-edged dagger confiscated from a passenger’s carry-on bag. (“Safe travels, you romantic fool!”) And it was national puppy day recently, so that was an excuse for a photo of Cole, a big-eyed TSA explosives detection dog.

TSA is growing its social media staff — bringing in three more workers to expand its social media presence. The staff will continue to use fodder sent in by officers around the country, who seize all manner of unusual items people try to bring onboard. But it’s hard to find people who have both the government know-how and a sense of humor that resonates.

Burns’ humor

Johnston said the thing that made Burns’ posts so special was Burns himself.

“When you look at his posts, you’re seeing a window into his soul,” he said. “It really was from his heart. He was a fun, happy guy.”

Burns’ sister-in-law, Candy Creech, said he had a dry sense of humor and a hefty dose of patriotism: He had served in the Gulf War. Burns had worked in airports before taking over social media and believed there was public negativity around TSA. He wanted to change that.

“And I think he felt he could change that by communicating with people in a way that wasn’t scolding,” she said. “He was one of a kind.” 

During a TSA Facebook live, “Ask Me Anything” episode last year, Burns said the success of the account was partly due to the shock value.

“People don’t come to a government Instagram account and expert to see humor,” Burns said. “And they also don’t expect to see these crazy things that people are trying to bring on a plane.”

‘They Brought What?’

At Dulles, in the prohibited items section, Johnston sees a few possibilities for TSA’s YouTube series called “They Brought What?” including a large snow globe with big a white fairy imprisoned in some kind of liquid (It’s creepy and it has liquid, so they can highlight the liquid restrictions.) 

He passes over the four pairs of nunchucks (Yawn — you can’t believe how many people bring those) and a handful of pocket knives. He stops at a large bullet from Afghanistan that has been altered to be a cigarette lighter and pen.

“The things people think of,” he said. Turning more serious for a moment, Johnston notes the importance of showing off these items, especially to people who aren’t well-traveled.

“The bottom line is our social media pages makes travelers better informed, so they have a better experience and it frees up our officers to do what they need to do — look for the bad actors,” he said.
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